Air India processes refunds worth over Rs 150 crore after privatisation

TIL Desk/Business/New Delhi/ Air India said on Monday that it has processed passengers refunds of more than Rs 150 crore during the first few months after its privatisation. After winning the bid for Air India on October 8 last year, the Tata Group took charge of the airline on January 27.

Since then, the airline has been taking multiple steps to address the legacy issues such as stuck refunds. Air India said it has placed high priority on clearing the backlog of refunds. “More than 250,000 cases totalling in excess of Rs 150 crore were processed in just the first few months after privatisation,” it added.

Significant effort has since been placed, it said, on improving processes and systems, and employing technology, to turn around new refunds cases at a greater pace. “As of today, an eligible refund request lodged on the Air India website will typically be processed by the airline within 2-3 days,” it noted.