Fix Call Drops, DoT Tells Airtel, Reliance Jio, Vodafone

TIL Desk/Business/New Delhi/ The Department of Telecommunications (DoT) has asked service providers to quickly fix call drops and improve quality. Chaired by Telecom Secretary K Rajaraman, the meeting was attended by the three private telecom service providers (TSPs): Reliance Jio, Bharti Airtel and Vodafone Idea.

“The government has also sought policy inputs on the matter from the TSPs, asking them to identify the structural challenges in and problem areas. The issue isn’t new, but the meeting was necessitated by the rising number of complaints on all drops,” said a person in the know.

Officials said call drops are unacceptable at a time when the country is adopting 5G technology. TSPs have been asked to identify if call drops may increase once 5G is introduced, they said. “The telcos have been told to keep the issue in mind, as they go about expanding their 5G networks nationwide,” an official said. TSPs have been asked to prepare for a much tighter quality of service (QoS) regime.