Airtel gets TRAI notice over DTH service disruption

TIL Desk/Business/New Delhi/ The Telecom Regulatory Authority of India (TRAI) has issued a showcause notice to telecom and DTH operator Airtel over recent issues of blackout faced by some viewers of its Direct-to-Home (DTH) services during transition to the new tariff regime, sources said.

The notice was sent earlier this week and the company has been given three days’ time to respond to it, people in knowledge of the development told.

In a statement, TRAI said that the regulator on Monday issued a direction to all the distribution platform operators (DPO) that there should be no withdrawal or discontinuance of television channels on their platform by any TV service provider.

Responding to a query, an Airtel spokesperson said: “We have over 15 million customers who are being migrated to the new tariff regime. Due to massive surge in last-minute requests, particularly on January 31 and February 1, few customers may have experienced some delays in provisioning of channels.”